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Frequently Asked Questions

How does Prime Now Work?

Amazon Prime Now is a benefit of Amazon Prime that allows members to place orders for items from a local and international selection of products, exclusively via the Prime Now app. Enter your postal code, browse the Prime Now app and add items to your basket. Sign up for a new Amazon account and enroll in Prime or check out using your existing Amazon Prime account.

What is an Amazon Prime Membership?

Amazon Prime, with tens of millions of members worldwide, is a membership program that offers members exclusive shipping, shopping, and entertainment benefits. In Singapore, shopping on the Amazon Prime Now app is available exclusively for Amazon Prime members. Prime Now offers free 2-hour delivery for orders over S$40 with items available locally and free delivery for orders over S$60 with items from the international selection of millions of additional items from the US. Prime members will also have exclusive access to unlimited, instant streaming of popular movies and TV shows, including award-winning, original Amazon titles, and free game content with Twitch and monthly Twitch channel subscription credits.

What items do you sell on Prime Now?

For local orders, Prime Now offers tens of thousands of products, including groceries, chilled beer, ice-cream, household and home essentials, baby, beauty, electronics, toys and more. For international orders, discover and purchase a wide selection of products from the United States in the Prime Now app. When you purchase a product from the “International” store, Amazon US sells and ships the product directly to you from the United States.

What times will Prime Now deliver?

For orders placed with the local selection, there are two delivery options: a S$5.99 delivery fee for orders under S$40 in a two-hour window or one hour delivery for S$9.99 per order. If your order is S$40 or more, two-hour delivery is free. You can view your local order on its way to you using a map in Your Orders. For orders with the international selection, there are two delivery options - Standard Delivery (7-9 business days) or Priority Delivery (2-5 business days). If an International order is S$60 or more, Standard Delivery is free.

S$20 off S$60 first order - New Customers' DBS or POSB Credit Card Offer Terms & Conditions

This offer will expire on 31 December 2018 at 2359 SGT or when fully redeemed, whichever is earlier. Amazon reserves the right to cancel or modify this offer at any time. Offer applies to first-time Prime Now Singapore customer orders of S$60.00 and above where a Singapore-issued DBS or POSB Credit Card is used for the purchase and the promotion code is entered at checkout. Offer limited to Singapore selection only, and does not apply to International orders. Offer limited to one per customer. Limited redemptions available. Offer cannot be combined with other code offers. Delivery fee does not apply when determining the purchase amount. The maximum benefit you may receive from this offer is S$20.00. Offer is non-transferable and may not be resold. If you return any of the products qualifying you for the offer, Amazon reserves the right to charge you for part or all of the amount of benefit you received from this offer, using the payment method you used for the original order and without further notice. If you violate any of these terms, the offer will be invalid.